PRIVACY POLICY
In today’s society, the security of transaction information, personal data, and confidential business information is a highly sensitive issue. Our website, bitcake.vn, values the information provided by our customers and strictly adheres to confidentiality principles as a matter of vital importance.
We set out the following absolute guarantees so that our customers clearly know and can be assured that we respect all privacy rights as well as the confidentiality of sensitive personal information provided exclusively to bitcake.vn. Before accessing and posting information, please review the necessary privacy regulations to avoid any unwanted issues later.
I. PRIVACY POLICY
1. Address of the Information Collection and Management Entity
– Ecofarm Pay Group Joint Stock Company
– Address: Floor 6, 39 Dinh Cong Trang, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam.
– Hotline: 1900 252 245
– Email: hotro@bitcake.vn
2. Purpose and Scope of Information Collection
bitcake.vn collects the information provided by members in order to:
– Provide services to members.
– Contact and resolve issues with members in special cases.
– Prevent activities that may destroy user accounts or lead to impersonation of members.
– Not use personal information of members beyond what is necessary for verification and transaction-related contact at bitcake.vn.
– In cases required by law: bitcake.vn is responsible for cooperating in providing personal information of members when requested by judicial authorities (including the Prosecutor’s Office, courts, or police investigating any legal violations by customers). In addition, no one is permitted to infringe upon members’ personal information.
3. Duration of Information Storage
Personal data of members will be stored until a deletion request is made or the member logs in and deletes their data. Otherwise, personal data will be securely stored on bitcake.vn’s servers.
4. Commitment to Protect Customer Personal Information:
TNHH bitcake.vn Việt Nam is committed to ensuring the safety of your information when you register your personal data with us. The bitcake.vn website pledges not to sell, trade, or share your personal information with third parties except in the following cases:
+ When you provide your consent.
+ When sharing information is necessary to provide a service or process your order (for example, sharing with a shipping company, etc.).
+ When we are obligated to provide information as required by legal authorities or by law.
5. Entities or Organizations Authorized to Access Personal Information
Those who may access your personal information include:
– TNHH bitcake.vn Việt Nam
– Partners with whom we have signed contracts to perform part of our services. Such partners will receive information as agreed in the contract (in part or in full, depending on the terms) in order to support the services provided by our company.
6. Means and Tools for Users to Access and Modify Their Personal Data
Customers may exercise the right to modify or update their personal data by contacting us via email at hotro@bitcake.vn or by phone at 1900 252 245.
7. Customer Rights
Customers have the right to:
+ Request access to, modify, or delete their personal information.
+ Refuse to receive advertising or promotional information from bitcake.vn.
+ File a complaint if there is a violation regarding the confidentiality of their personal information.
8. Changes to the Privacy Policy
bitcake.vn may update its privacy policy when necessary. All changes will be announced on our website. Customers are advised to check regularly to stay informed of any updates.
9. Mechanism for Receiving and Resolving Consumer Complaints Regarding the Misuse or Overuse of Personal Information
If a consumer finds that their personal information is being used for purposes other than those stated or beyond the agreed scope, they may file a complaint with bitcake.vn using one of the following methods:
– Call the Hotline: 1900 252 245
– Send a complaint email to: hotro@bitcake.vn
– Send a written complaint to: Floor 6, 39 Dinh Cong Trang, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam.
The timeframe for bitcake.vn to handle complaints regarding personal information is 03 (three) working days from the date the complaint is received.
In all cases, bitcake.vn prioritizes negotiation and mediation with customers to reach an agreement on resolving complaints.
If negotiation or mediation fails, either party has the right to take the matter to a competent court in accordance with legal provisions.
bitcake.vn understands that protecting your personal information is our responsibility. Therefore, if you have any questions or feedback regarding our privacy policy or if your personal information is misused or used beyond the stated scope, please contact us at hotline 1900 252 245 or email hotro@bitcake.vn.
